Frequently Asked Questions

To give you the best possible dress shopping experience we are open by appointment only, so please make sure you book an appointment well in advance, particularly for Saturdays which are extremely sought after.

Leave yourself plenty of time to find your dream dress as most made to order designs take approximately four to five months to be made, although shorter timescales can be accommodated by some designers. We recommend allowing a couple of months for alterations too.

We are known for our amazing appointment experience and a great selection of highly sought-after wedding dresses. As such brides travel to us from all over the country to enjoy the MODE Bridal experience and to view our gowns; and our weekend appointments are in extremely high demand. In addition, we are an intimate boutique and provide a private appointment experience to our bride, thus we can only take a limited number of appointments.

Each time that we have a bride who cancels her appointment at a very short notice or does not turn up as her plans have changed, this has a massive impact on our business and takes away an opportunity from another bride to come and see us. To manage this situation, we do charge a small £25 fee for our Saturday appointments.

If you would like to visit us out of hours or on the days are not open, we need to make arrangements with staff to cover this. This will often involve our lovely consultants making childcare arrangements or changing their personal plans to accommodate you. So we charge a £50 fee for out of hours appointments.

These fees are payable at the time of booking and we will be in touch with you to make those arrangements. If you do need to cancel your appointment, please give us a full 7-day notice and we will be very happy to refund your appointment fee.

All fees are also redeemable against the purchase of the dress from us at your appointment

We will allocate around 1 hour for your appointment if you are selecting from our current collections, or 1 hour if you wish to browse our sale gowns or are visiting a trunk show. Your appointment will allow for a one-to-one session with a friendly bridal stylist who will discuss your wedding plans and take all your wishes into consideration.

Shopping for your wedding dress with us is a magical experience. During the appointment you can try on a range of designer wedding dresses. When trying on dresses our stylist can pin samples, so that you can see how the finished dress would look and feel in your size.

To complete your look, we have a range of accessories including head pieces and veils. There will be no pressure to make a purchase and you can arrange as many appointments as you wish.

The rest of your bridal party will not miss out as you can invite them to share in your experience via a video call. You can also feel free to take and share photos of the dresses and accessorise that you love but need time to consider.

Once you have found your perfect wedding dress, we will take your measurements and agree the size of the gown that will be ordered for you. All the essential details will be noted on our order form, which you will be asked to check through and sign.

You can either pay in full at the time of purchase or secure your order with a 50% deposit, with the balance payable as soon as the gown arrives in our boutique – usually around 4 to 5 months after your order is placed.

Dresses normally take four to five months to arrive in our boutique. Once we have received your gorgeous gown, we will invite you for a fitting so you can make sure that you are 100% happy with your dress. We will ask you to make a balance payment for your dress during this appointment, if you have not already done so.

You are welcome to take your dress away with you as soon as it has been paid for and store it with a loved one, or we are happy to store it safely for you right up until your wedding day for a small charge. If you do wish to take it away, one of our stylists will advise you on the best way to store it – but please make sure you keep it hidden from your groom!

Fittings and appointments to discuss customisations take place in our Worthing boutique, with the first appointment arranged between four to six weeks ahead of your wedding day. Margaret, a talented independent seamstress, manages all alterations and customisations and you can find out more HERE.

If you would like peace-of-mind on your wedding day, we can be there to help you to put on your gown and ensure that everything is just how you like it. We are incredibly happy to discuss this option with you, so please enquire for further information.

We do not restrict the number of  guests you can bring with you but to make the most of the space we recommend that you bring no more than 3 guests to your appointment.